Etihad boost compensation for passenger who restrained violent man mid-air after backlash

News24's investigation into Etihad Airlines' complaint handling process for an aggrieved Melbourne couple has prompted a surprise shift. ​Passenger Ethan Watts was asked by Etihad to restrain a violent passenger mid-air, but received a lacklustre response to his calls for compensation. ​But after News24's report, Etihad has made a tenfold increase to its offer.