Key facts
- Only 9% of CEOs described AI agents as transformational for their organizations today.
- Nine out of 10 CEOs expect to increase head count over the next three years.
- Eight in 10 CEOs said AI prompted rethinking employee development.
- Seven in 10 leaders see a lack of reliable AI access as the biggest disruption risk.
- Over 80% of CEOs identify AI as a top investment priority for the next three years.
CEOs of major US companies report that AI agents are beginning to yield efficiency and growth improvements, but few believe the technology is fundamentally transforming their businesses. A survey by KPMG US found that about four in 10 CEOs noted significant gains, while a similar share reported moderate effects in targeted applications. However, only 9% of leaders described AI agents as 'transformational' for their organizations today.
Tim Walsh, CEO and chair of KPMG US, stated that integrating AI effectively requires rethinking operational processes, not just plugging in the technology. He anticipates that the percentage of leaders reporting transformational impacts will increase in the coming six to 12 months.
The survey also indicated that AI adoption is reshaping workforce needs, with nine out of 10 CEOs expecting to increase head count over the next three years. Key workforce challenges identified include skills gaps, employee training for AI tools, and talent attraction and retention.