Key facts
- Motorola's MotoSync+ app, required for setting up new WiFi routers, has been non-functional since mid-May.
- Users are unable to set up new routers or perform factory resets on existing ones.
- The app displays 'Server License Expired' on Android and a loading wheel on iOS.
- Motorola has not provided an explanation for the outage.
- Motorola's networking products are operated by Premier LogiTech, which licenses the Motorola brand.
Motorola's WiFi routers have become effectively unusable for new setups and essential functions due to the prolonged outage of its MotoSync+ companion app. The issue, ongoing since approximately mid-May, prevents users from configuring new routers or performing factory resets, as the app required for these actions is non-functional. On Android devices, the app displays a 'Server License Expired' error, while iOS users encounter a perpetual loading wheel. This situation impacts users of various Motorola WiFi routers, including the Motorola Q15 WiFi 7 mesh router, which costs between $129.99 and $349.99. Motorola, which licenses its brand for these networking products to Premier LogiTech, LLC, has not offered any explanation for the app's downtime. Customer complaints have flooded app stores, Amazon, and Reddit, with users expressing frustration over the lack of support and the inability to use their purchased devices. Some users have noted that existing router setups may continue to function until a reset is needed. Interestingly, the Gryphon Connect app shares a similar user interface with Motorola's MotoSync+ app, though Gryphon states its own devices use a different platform and Motorola handles support for its MQ20 router specifically. Motorola has also removed its routers and modems from its online store.