Key facts
- The Philippines aims to diversify its outsourcing industry beyond call centers.
- The focus is on attracting investment in IT, creative, and healthcare support services.
- Government initiatives include training programs and infrastructure development.
The Philippines is strategically looking to expand its dominant outsourcing sector beyond its traditional call center services. The government's objective is to attract foreign investment into higher-value areas such as information technology, creative industries, and healthcare support. To achieve this, initiatives are underway to enhance training programs and improve infrastructure, aiming to position the country as a more comprehensive outsourcing hub.