Key facts
- Just Eat Takeaway is expanding its AI voice ordering tool to six European countries.
- The AI ordering tool was previously launched in the UK.
- The tool aims to speed up customer decision-making.
- The tool is intended to increase order volume.
- Early data suggests users find orders faster with the AI assistant.
Just Eat Takeaway is extending its AI-powered voice ordering tool to an additional six European countries. This expansion follows an initial rollout in the UK, where the technology has been deployed to enhance the customer ordering experience. The primary objective of the AI assistant is to expedite the decision-making process for customers, thereby increasing the overall volume of orders placed through the platform. Early performance data from the UK launch suggests that users are finding the ordering process to be quicker when utilizing the AI assistant. This indicates a potential for improved customer satisfaction and increased order frequency as the tool becomes more widely available across Europe. The company anticipates that this technological advancement will streamline operations and contribute to business growth in its key European markets.