Key facts
- Capgemini CEO Aiman Ezzat states AI readiness requires multi-year IT modernization.
- Companies must invest in data, software, and infrastructure for AI readiness.
- Teleperformance is launching its first site in Vietnam by year-end.
- The new Vietnam site will focus on AI data services.
- The site will serve both domestic and multinational clients.
- The move leverages Vietnam's expanding digital economy.
Capgemini CEO Aiman Ezzat asserts that achieving AI readiness necessitates a foundational commitment to IT modernization, a process he anticipates will span multiple years. Companies must invest heavily in their data infrastructure, software capabilities, and overall IT architecture to effectively deploy AI at scale. This strategic overhaul is presented as a prerequisite for leveraging advanced artificial intelligence technologies.
In a related development, Teleperformance, a global business process outsourcing firm, is preparing to launch its first operational site in Vietnam by the end of the current year. This new facility is strategically designed to focus on providing AI data services, responding to a significant increase in market demand. The hub aims to serve a diverse clientele, encompassing both Vietnamese domestic businesses and multinational corporations seeking AI-related support.
The establishment of Teleperformance's Vietnam site highlights the country's burgeoning digital economy and its potential as a hub for specialized technology services. By leveraging local talent and infrastructure, the company intends to capitalize on the global surge in AI adoption and the associated need for data processing and management. This move positions Teleperformance to capture a share of the growing market for AI data services, catering to clients' evolving technological requirements.