Key facts
- WhatsApp accounts were blocked and displayed an "under review" message.
- The issue prevented users from accessing their accounts, with a notification suggesting a 24-hour review period.
- Meta confirmed the problem and is working to restore access to affected accounts.
- The company stated it sometimes makes mistakes in banning accounts and aims to fix them quickly.
WhatsApp is actively working to resolve an issue that has led to several user accounts being blocked and placed "under review." Users across social media platforms, including X and Threads, reported sudden inability to access their accounts, with WhatsApp displaying a message indicating a check of account activity and device information against its Terms of Service, potentially lasting up to 24 hours. Meta, WhatsApp's parent company, acknowledged the problem in response to inquiries, stating that it is working to restore access for affected users. A company spokesperson explained that while they strive to prevent abuse and keep users safe, mistakes can happen, and they are committed to fixing them promptly. The company did not specify the cause of the widespread account reviews or the regions impacted, but noted that even a small disruption can affect thousands of users given WhatsApp's global user base of over 3 billion monthly active users.