Key facts
- Netomi secured $110 million in funding led by Accenture Ventures and Adobe Ventures.
- Accenture will globally distribute Netomi's AI platform to its Fortune 100 clients.
- Adobe plans to integrate Netomi into its Brand Concierge agentic ecosystem.
- Netomi CEO Puneet Mehta predicts the $5 trillion AI customer experience market will increase stablecoin demand.
- Netomi's platform uses conversational AI and a no-code orchestration layer for AI agents.
Netomi, an AI startup focused on enterprise customer service, has secured $110 million in funding, with Accenture Ventures and Adobe Ventures leading the round. The investment underscores a growing trend in enterprise AI, differentiating companies that can deploy AI in real-world business environments from those that excel only in demonstrations.
As part of the deal, Accenture will form a global alliance with Netomi, integrating its platform into Accenture's extensive client network. Adobe plans to incorporate Netomi's technology into its Brand Concierge agentic ecosystem, providing Netomi access to a significant software layer used by major brands for digital experience management.
Netomi's platform features conversational AI and a no-code orchestration layer designed to manage coordinated AI agents that anticipate customer needs and take action. This approach aims to enhance customer experience by enabling faster, more personalized resolutions and freeing human agents for complex tasks.
Netomi CEO Puneet Mehta believes the expanding AI customer experience market, which he estimates at $5 trillion, will spur demand for stablecoins and blockchain technology. He highlighted that typical large deployments of Netomi's system can generate tens of millions of dollars in business impact, with some customers on track for hundreds of millions.