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Booking CEO: AI will have a 'human cost,' employees must be 'AI literate'

Created at 12 Aug · 9:46 AM1 source↑ Market-relevant
IN SHORT

Booking Holdings CEO Glenn Fogel stated that artificial intelligence will have a "human cost" and anticipates "rough waters" for employment as AI advances. He is pushing for all employees to become "AI literate" to better adapt to potential job role changes.

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Key Numbers

50%entry-level white-collar jobs potentially eliminated in five years

Who's Involved

Glenn Fogel
CEO of Booking Holdings
Dario Amodei
CEO of Anthropic
George Arison
CEO of Grindr
Booking CEO: AI will have a 'human cost,' employees must be 'AI literate'

↳ Why This Matters

The comments from Booking's CEO highlight the growing concern among business leaders about the potential for AI to displace human workers, underscoring the need for workforce adaptation and reskilling in the face of technological advancement.

Key facts

  • Booking Holdings CEO Glenn Fogel believes AI will lead to a "human cost" in employment.
  • Fogel wants all Booking employees to become "AI literate" to prepare for potential job displacement.
  • He anticipates "significant rough waters" ahead for employment due to AI advancements.
  • The company's HR department is focused on making AI literacy a foundational capability.
  • Fogel suggested that investment banks might reduce entry-level analyst hiring because of AI.

Booking Holdings CEO Glenn Fogel has voiced concerns about the "human cost" of artificial intelligence, predicting potential employment challenges as the technology advances. In a recent podcast appearance, Fogel emphasized the need for all Booking employees to become "AI literate" to navigate potential job role changes.

Fogel stated that while AI can enhance services, such as making vacation itinerary planning easier, it also presents a challenge for the workforce. He has instructed Booking's head of human resources to ensure every employee develops AI literacy. This initiative is viewed as an ongoing effort to build a foundational capability within the company, rather than a one-off program.

His comments come amid a broader discussion among tech leaders about AI's impact on jobs. While some executives, like Anthropic CEO Dario Amodei, have warned of significant job displacement, others, such as Grindr CEO George Arison, suggest AI can boost productivity without necessarily reducing headcount. Fogel's perspective aligns with those anticipating workforce shifts, noting that companies like investment banks might see a reduction in entry-level analyst positions as AI takes on more tasks.

A spokesperson for Booking Holdings confirmed that the company's push for AI literacy is a continuous process aimed at equipping employees for future opportunities, even if their current roles become obsolete.

Frequently asked questions

Booking Holdings CEO Glenn Fogel is concerned about the "human cost" of AI, specifically its potential to displace workers and create employment challenges.

The company is implementing a program to make every employee "AI literate," enabling them to use AI tools and adapt to potential changes in their job roles.

Glenn Fogel specifically mentioned investment banks, predicting they might hire significantly fewer entry-level analysts in the future due to AI taking on more work.

What Happens Next

01Booking Holdings continues its ongoing program to develop AI literacy among employees.

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Cadence

How It Developed

Booking Holdings CEO Glenn Fogel discussed AI's impact on employment.
Fogel stated AI will have a "human cost" and create "rough waters" for workers.
He wants all Booking employees to become "AI literate" to adapt to potential job changes.
The company's AI literacy push is an ongoing effort, not a one-time program.
Fogel predicted investment banks may hire fewer entry-level analysts due to AI.

Sources

T1
Booking's CEO says AI will have a 'human cost' — and he wants every employee to be 'AI literate' in case their job goes awayBusiness Insider

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