Key facts
- Astreya announced the expansion of its AI-first service desk.
- The expansion involves an integration with 3CLogic.
- The integration aims to unify voice AI and IT Service Management (ITSM) on the ServiceNow platform.
- This integration provides real-time voice AI and generative insights to enterprise IT operations.
Astreya, a company specializing in AI-first managed services for IT, has enhanced its service desk offerings through an integration with 3CLogic. This collaboration aims to merge voice artificial intelligence capabilities with IT Service Management (ITSM) processes, all within the ServiceNow ecosystem. The goal is to provide enterprise IT departments with real-time voice AI functionalities, generative insights derived from interactions, and a more cohesive experience for their agents.