Key facts
- The U.S. Federal Trade Commission (FTC) is suing Hims & Hers.
- The FTC alleges Hims & Hers shared sensitive user health data.
- Meta and Snap received user health data from Hims & Hers.
- The FTC also cited deceptive billing practices by Hims & Hers.
- The FTC also cited problematic cancellation practices by Hims & Hers.
The Federal Trade Commission (FTC) has initiated legal action against the telehealth platform Hims & Hers. The lawsuit centers on allegations that Hims & Hers shared sensitive user health information with third-party advertisers, specifically naming Meta and Snap as recipients of this data. This practice is a violation of user privacy and data protection regulations. In addition to the data sharing claims, the FTC's complaint also addresses concerns regarding Hims & Hers' business operations. The agency cited deceptive billing practices, suggesting that customers were misled or unfairly charged. Furthermore, the lawsuit points to problematic cancellation policies, implying that Hims & Hers made it difficult for users to end their subscriptions or services, potentially trapping them in ongoing charges. The FTC's action aims to hold Hims & Hers accountable for these alleged violations of consumer protection laws.