Key facts
- Tyler Plack is the new CEO of South River Mortgage, taking over from his retiring father, Jim Plack.
- South River Mortgage employs about 150 people, with 80 of them being loan officers.
- The company uses technology and automation to increase loan throughput without adding headcount.
- South River Mortgage developed its own loan origination system (LOS) called ReversePilot.
- The company's LOS has reduced quality control findings by 75%.
- Plack believes AI can enhance origination work and assist underwriters, but not make credit decisions due to FHA requirements.
Tyler Plack has been appointed the new CEO of South River Mortgage, stepping into the role previously held by his father, Jim Plack, who is retiring. Plack intends to focus on the company's long-term vision, emphasizing the use of technology and automation to boost loan origination efficiency without increasing staff. South River Mortgage, based in Annapolis, Maryland, has maintained a steady headcount of around 150 employees, including 80 loan officers, focusing on lean operations.
Plack shared insights into the company's strategic shift from a brokerage to a direct lender, a journey he described as unconventional. South River Mortgage initially focused on proprietary loans before obtaining FHA approval for Home Equity Conversion Mortgages (HECMs), moving directly to a closed loan seller model. He credited an experienced team for navigating this transition successfully.
A significant aspect of Plack's role involves technology. He spearheaded the development of an internal CRM and later, a loan origination system (LOS) named ReversePilot, which the company now offers to other lenders and brokers. This system was built in-house over approximately 18 months and has reportedly reduced quality control findings by 75%. Plack sees potential in AI to improve origination processes and assist underwriters, though he noted that FHA regulations currently prevent AI from making credit decisions.
Regarding other financial products, Plack stated that South River Mortgage is not currently involved in the home equity investment space, citing its immaturity and regulatory gray areas. He expressed a desire for the market and regulatory landscape to mature before reconsidering entry. He also touched upon the current low volume of HECM loans, suggesting a healthy proprietary loan market and a wait-and-see approach from the industry regarding potential changes to the HECM and HMBS market.