Key facts
- Rank Group will pay a £5 million penalty to the UK government.
- The penalty stems from anti-money laundering and social responsibility failures at 51 Grosvenor Casinos.
- Failures included not updating AML policies for 2020 regulations and inconsistent decisions on high-risk customers.
- Social responsibility failures involved not interacting with a customer who lost £50,000.
- Rank Group's Grosvenor Casinos will undergo a third-party audit.
- The settlement amount will be directed to the Government's Consolidated Fund.
Rank Group PLC will pay a £5 million penalty to the UK government after an investigation by the Gambling Commission revealed significant anti-money laundering and social responsibility failures across its 51 Grosvenor Casinos.
The settlement, announced on October 7, 2026, will also see the company's operating licenses for Grosvenor Casinos Limited, Grosvenor Casinos (GC) Limited, and Gaming Group Limited undergo a third-party audit to ensure effective implementation of anti-money laundering and safer gambling policies.
Anti-money laundering failures included not updating policies to reflect changes in the Money Laundering Regulations 2020, inconsistent application of decisions for customers with elevated risk, and insufficient scrutiny of high-risk sources of funds. The company also failed to carry out enhanced customer due diligence checks when its own policies mandated them.
Social responsibility failures highlighted by the commission included a lack of safer gambling interactions with a customer who lost £50,000, no record of such interactions with a customer who won approximately £260,000 and subsequently lost £250,000 in 12 days, and a delay in intervening with a customer who lost £25,000 after returning from a period of self-exclusion.
Sue Young, Executive Director of Operations at the Gambling Commission, stated that the risks of anti-money laundering and social responsibility failures are equally present in the land-based sector as in online gambling, advising all operators to review their practices to avoid similar enforcement actions. The entire £5 million settlement will be directed to the Government's Consolidated Fund.