Richard Haggerty, CEO of OneKey MLS, asserts that Multiple Listing Services (MLS) must actively work to maintain and enhance their value proposition, rather than taking it for granted. In an interview, Haggerty highlighted the recent integration of Ocusell's listing management technology as an example of providing agents with tools for efficiency, including assisted remarks, automated field population, and photo management.
Haggerty emphasized flexibility and choice as crucial for agents, especially in diverse markets like the one OneKey serves, which spans from Manhattan apartments to suburban Long Island and the Hudson Valley. He noted that early usage numbers for the Ocusell integration are strong, indicating significant agent interest.
Regarding artificial intelligence (AI), Haggerty believes it can profoundly save agents time by handling basic inquiries via chat or email, freeing up human staff for more complex issues. He also sees AI as a key factor in refining search functionalities on consumer-facing websites.
Addressing the New York market's affordability crisis, Haggerty acknowledged its severity, linking it to low inventory levels that have persisted since the post-COVID rebound. He stressed that creating more housing and finding funding solutions are collective responsibilities for a vibrant housing market.
Looking ahead, Haggerty indicated that OneKey MLS will continue to focus on its fundamental value, offering members more flexibility and choice in data flow. He suggested that consolidation in the MLS market is a trend, but unique market characteristics must be considered. Haggerty reiterated that MLSs and their members cannot afford to be complacent about the value the MLS brings to the real estate ecosystem.
