Key facts
- Homelessness support services in England are facing funding cuts, leading to closures.
- Individuals highlight the need for personal, non-judgmental assistance over bureaucratic processes.
- The hostel system is criticized for not adequately supporting individuals with addiction.
- Reliance on digital solutions like apps is a barrier for homeless individuals.
- Prison leavers are facing significant challenges in securing accommodation upon release.
Former rough sleepers in England have described the country's homelessness support system as broken, with many needing personal assistance rather than digital solutions. Martin Fletcher, who was homeless for over 20 years, found accommodation in 2024 with the help of Basis Sunderland's drop-in service, which has since closed due to lack of funding. Amy Bell, who experienced homelessness and addiction, stated that the hostel system is 'broken' and 'set up to fail' those with addiction issues, criticizing the reliance on apps for support. Tony, a prison leaver, found support nonexistent upon release and ended up sleeping in a tent before finding accommodation with the Salvation Army. Politicians are seeking solutions, with Andy Burnham announcing new funding to tackle the issue, but experts warn that systemic changes are crucial.