Key facts
- DeepSeek's chatbot and API services for V4 Pro and V4.1 Flash models were affected.
- Refunds are based on actual API spending from October 8 to October 14.
DeepSeek offers user refunds after major outage
IN SHORT
Chinese AI firm DeepSeek will refund users for API consumption between October 8 and October 14 after a nearly five-hour service outage on Thursday. The company apologized for the disruption and is investigating the cause to prevent future incidents.
Key Numbers
4 hours 52 minutesDuration of DeepSeek outage
October 8-14Refund period for API consumption
3,000 yuanMaximum reported refund amount
$150Approximate value of 1,000 yuan refund
Who's Involved
DeepSeek
Chinese artificial intelligence firm that experienced a service outage
DeepSeek
apologized and promised compensation to users after its services suffered an outage
Liu Xingliang
director of the DCCI Internet Research Institute who commented on AI service anomalies
↳ Why This Matters
Service outages at AI providers can disrupt product development and operations for enterprise users who rely on their APIs for critical functions.