Key facts
- ClearBank experienced a 91% income increase and a 54% rise in transaction volumes.
- The company processes 108 million transactions annually.
- ClearBank's Director of Engineering sought to scale operations without proportional headcount increases.
ClearBank CEO Mark Fairless shared insights into his career journey, moving from Tesco to the fintech sector. The company, founded in 2015, is described as a provider of cloud-based banking infrastructure and real-time payments, having raised $477 million in funding. ClearBank has experienced substantial business growth, with income rising 91% and transaction volumes increasing by 54% to 108 million annually. To manage this expansion without a proportional increase in staff, the company explored solutions like task mining to identify and address process inefficiencies. Director of Engineering Doug Thomson emphasized the need for intelligent processes to sustain growth, noting that traditional methods like interviews or shadowing were insufficient for understanding workflow complexities across various systems.