Key facts
- An Amazon delivery drone dropped a package into a Texas woman's swimming pool.
- The woman, Lindsey Austen, stated she did not select the drone delivery option.
- The package contained dry cat food and shoe insoles, which were wet but undamaged.
- Amazon acknowledged that delivery incidents are rare and stated they learn from them.
An Amazon delivery drone mistakenly dropped a package into a Texas woman's swimming pool, an incident captured on video and widely shared online. Lindsey Austen, the customer, expressed surprise, stating she did not believe she had selected the drone delivery option for the order, which contained dry cat food and shoe insoles. While the package was drenched, the contents were reportedly undamaged. Amazon acknowledged that such incidents are rare and stated the company learns from them to improve its services. The company announced it is expanding its drone delivery service to nearly 500 additional cities by the end of the year, with drones capable of delivering packages weighing up to 5 pounds that fit in a large shoebox. Austen noted the delivery was quick, arriving in about 20 minutes, but the noise from the drone made her hesitant to use the service again, though she found the experience futuristic.