Key facts
- Homeless families in London temporary housing were initially denied use of in-built air conditioning.
Homeless families in London temporary housing were initially told not to use in-built air conditioning, leading to children being hospitalized during heatwaves. Management has since advised residents they can use the system, citing concerns about high utility bills.
The situation highlights potential issues with the provision and management of essential amenities for vulnerable populations in temporary housing, particularly during extreme weather events. It raises questions about tenant rights, communication from property management, and the responsibility for ensuring safe living conditions.
Homeless families residing in temporary accommodation at Britannia Point in London were initially instructed not to use the building's in-built air conditioning system. This directive led to severe heat conditions, with reports of two children requiring hospitalization during recent heatwaves.
Residents of the 19-storey glass-fronted block, owned by Criterion Capital, stated that the limited window openings and all-glass construction made their flats unbearably hot without functioning air conditioning. Some were informed by Aura Assets Management, the agency managing their tenancies, that the system had been switched off and was not considered an amenity for those in emergency accommodation. Concerns were also raised that using the system could incur significant charges, potentially up to £500 for the summer.
Following complaints and intervention from local councillors and MPs, Aura Assets Management issued a statement confirming the air conditioning is now fully operational and tenants have been advised they can use it. The company clarified that the previous communication was based on information available at the time and that the situation has since changed. They also encouraged sensible usage to help residents avoid unexpectedly high utility bills.