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Asian professionals fear being overlooked at work, says Xponential Fitness CMO

Created at 4 Jul · 12:10 AM1 source↑ Market-relevant
IN SHORT

Steph So, Chief Marketing Officer at Xponential Fitness, shared concerns that Asian professionals may be overlooked or ignored in the workplace due to racial biases. Research indicates that discrimination against Asian Americans is often less recognized, leading to fewer interventions and less favorable outcomes in discrimination claims.

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Key Numbers

20 yearsSo's experience in marketing and growth strategies
13.3%EEOC discrimination claims resolved favorably for Asian Americans
15.6%EEOC discrimination claims resolved favorably for Black employees
15.7%EEOC discrimination claims resolved favorably for multiracial employees
66focus groups conducted by Pew Research Center
264focus group participants
7,006Asian adults surveyed by Pew Research Center

Who's Involved

Steph So
Chief Marketing Officer at Xponential Fitness
Tony Kong
Professor at Leeds School of Business and co-author of research on anti-Asian discrimination
Sora Jun
Researcher at Rice University
Junfeng Wu
Researcher at the University of Texas at Dallas
Pew Research Center
Organization that conducted a survey on Asian Americans' experiences with discrimination
U.S. Equal Employment Opportunity Commission
Agency that received discrimination claims
Asian professionals fear being overlooked at work, says Xponential Fitness CMO

↳ Why This Matters

The insights from Steph So and research highlight a critical issue of overlooked discrimination impacting Asian professionals' careers and well-being, suggesting a need for greater awareness and allyship in workplaces.

Key facts

  • Steph So, CMO of Xponential Fitness, believes Asian professionals fear being overlooked due to racial biases.
  • Research indicates that discrimination against Asian Americans is often less recognized by others.
  • Asian Americans are less likely to be seen as "prototypical" targets of racial discrimination.
  • Discrimination claims filed by Asian American employees with the EEOC had a lower resolution rate.
  • So has extensive experience in marketing and growth strategies at major consumer brands.

Steph So, the Chief Marketing Officer at Xponential Fitness, has voiced concerns that Asian professionals may feel overlooked or ignored in the workplace due to racial biases. So, who has over two decades of experience in marketing and growth strategies at prominent consumer brands like Shake Shack, Ralph Lauren, and Estee Lauder, shared this perspective.

Research supports the notion that discrimination against Asian Americans can often go unnoticed. A study published in the journal Organization Science, co-authored by Tony Kong, Sora Jun, and Junfeng Wu, found that observers are less likely to perceive discrimination when the target is Asian American, even in scenarios identical to those experienced by Black Americans. This phenomenon, termed the "invisibility effect," suggests that Asian Americans are not seen as "prototypical" targets of discrimination, leading to less attention and allyship.

Data from the U.S. Equal Employment Opportunity Commission (EEOC) between 2011 and 2017 revealed that discrimination claims filed by Asian American employees were less likely to be resolved favorably (13.3%) compared to those filed by Black employees (15.6%) or multiracial employees (15.7%). This disparity highlights a systemic issue where bias against Asian Americans may be underestimated or unaddressed.

Pew Research Center's analysis, based on a survey of 7,006 Asian adults and focus groups, further explores the experiences and views of Asian Americans regarding discrimination and racism in the U.S. The research aimed to capture the diverse perspectives within the Asian American population.

Frequently asked questions

Steph So is the Chief Marketing Officer at Xponential Fitness, a global franchisor of health and wellness brands.

The "invisibility effect" describes how discrimination against Asian Americans is often overlooked because they are not seen as typical targets, even in situations identical to those experienced by other racial groups.

Discrimination claims filed by Asian American employees with the EEOC were less likely to be resolved favorably (13.3%) compared to those filed by Black (15.6%) or multiracial employees (15.7%).

Pew Research Center conducted a large-scale survey and focus groups to understand Asian Americans' experiences with discrimination and their views on anti-Asian racism in the U.S.

What Happens Next

01Further research may explore specific interventions to combat the "invisibility effect" of discrimination against Asian Americans in the workplace.

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Cadence

How It Developed

Steph So is the Chief Marketing Officer at Xponential Fitness.
So has over 20 years of experience in brand, digital, e-commerce, and customer growth strategies.
She previously held senior roles at Shake Shack, Ralph Lauren, and Estee Lauder.
Research suggests Asian Americans are less likely to be recognized as targets of racial discrimination at work.
This "invisibility effect" means discrimination against Asian Americans may be overlooked, even when identical to cases experienced by other racial groups.
Discrimination claims filed by Asian American employees with the EEOC were less likely to be resolved favorably compared to those filed by Black or multiracial employees.

Sources

T1
Asians worry about being ignored if sitting back, says Steph SoNikkei Asia
T2
Why anti-Asian discrimination often goes unnoticed at workcolorado.edu
T2
Asian Americans and Discrimination Pew Research Center | Pew Research ...pewresearch.org

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