Key facts
- A firmware update has bricked Philips Hue Bridge Pro devices.
- Fewer than 100 devices are affected.
- Philips Hue is offering free replacements for all affected devices.
- The company is implementing a fix to prevent further issues.
- Users report difficulties migrating settings to new bridges.
A recent firmware update has caused some Philips Hue Bridge Pro devices to become inoperable. Signify, the parent company of Philips Hue, confirmed that fewer than 100 devices were affected by the issue. The company stated that it has identified the root cause and is working on a fix to prevent additional devices from being bricked.
Philips Hue is offering free replacements for all affected Philips Hue Bridge Pro devices, irrespective of their warranty status. However, customers are reporting that migrating their settings, lights, and accessories to a new bridge is a tedious process, especially for those with extensive smart home setups. This situation also highlights a perceived lack of backup features within the Hue Bridge ecosystem, as users cannot easily migrate from a Hue Bridge Pro to a standard Hue Bridge, or between standard Hue Bridges.
One Reddit user described the experience of having to manually re-add all their lights to a new bridge as a "nightmare."