Key facts
- DoorDash has launched a new in-app artificial intelligence chatbot named Ask DoorDash.
- The chatbot allows users to make restaurant and grocery orders using voice, text, or visual prompts.
- Users can add items to their cart directly from chatbot responses, including those generated from recipe links or photos.
- The company plans to integrate a feature for booking restaurant reservations.
- DoorDash believes the AI technology could open up new enterprise revenue opportunities.
DoorDash Inc. has introduced an in-app artificial intelligence chatbot designed to assist customers with various tasks, including making restaurant and grocery orders, and managing grocery lists. The new tool, named Ask DoorDash, can be accessed through an "Ask" button in the app's search bar.
Users can interact with the chatbot using voice commands, written prompts, or visual inputs such as photos. The responses from Ask DoorDash include buttons that enable users to directly add suggested items to their shopping cart. The technology can also process recipe links or photos to add necessary ingredients to the cart. Beyond ordering, the chatbot can offer suggestions for dining out based on user preferences and mood.
DoorDash also indicated plans to incorporate a feature for booking restaurant reservations, allowing users to search for tables with specific criteria like "table for 2 downtown at 8PM." The company sees potential for this AI technology to unlock new enterprise revenue streams.